Ca Service Desk Manager Tutorial

The service desk manager sdm tool is an itil ticketing application that offers service request incident problem and change management capabilities that maximize analyst productivity and enhance responsiveness.

Ca service desk manager tutorial.

Fill in the field s that you want to use as search parameters. This document is dedicated to provide information regarding sdm which includes training resources helpful links and proposed future changes. Simply enter a vin and let the vin decoder provide all of the vehicle details. You can use the tab key to move through the list.

With its many add ons deskmanager can handle all the needs of a major franchise dealership while its base package fits the budget of an independent dealer. The ca service management 17 0 common installer provides installation for ca service desk manager ca service catalog ca asset portfolio management and uni. Photos can be added and rearranged with a simple drag and drop interface. A request search window will open.

A list of matching results will populate. In this video you will learn what s new in ca service management 17 0. Inventory management is a breeze with deskmanager. Ca service management 14 1 is coming out in november 2014 with features and capabilities focused on reducing total cost of ownership of the solution and delivering on a superior user experience.

Select search from the service desk manager toolbar then select request from the drop down menu. Click the search button. Ca service desk manager 14 1 03 patch installer using advanced availability configuration duration. Ca service desk manager service desk interface this training was designed for customer service analysts and will describe the functions required to perform the role of an analyst working with the service desk product.

It service desk by ca technologies provides innovative change management and extensive automation for your it service management.